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Q: |
What
are the course prerequisites? |
|
A: |
- MailGate Administration: Basic Networking Knowledge
- Email Firewall Administration: Win2003 experience (as appropriate)
- Secure Messenger Administration: Win2003 experience (as appropriate), suggested EMF Admin
- SecureTransport Administration: Linux/Windows experience (as appropriate)
- SecureTransport Development: Some programming experience (Java and/or Perl), suggested ST Admin
Requested courses Prerequisites are listed in the detailed course descriptions.
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Q: |
What
is your policy on customer cancellations? |
A: |
Cancellation notice is required
a minimum of six business days prior to the start of
training. A 20% cancellation fee will be applied for
cancellation notice less than six business days before
the start of training. |
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|
Q: |
What
about Tumbleweed cancellations? |
A: |
Tumbleweed will make every
effort to ensure that training course dates are met.
However, Tumbleweed reserves the right to reschedule
to a later date. In this case, attendees will be notified
of the reschedule no later than five business days
prior to the original course start date. |
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|
Q: |
What
is Tumbleweed's policy for training conducted at
a customer's site? |
A: |
The Policy for training Delivered at a Customer Sites is as follows:
- A signed registration form must be submitted in order to schedule dates. Without this signed form we cannot commit resources to a training class.
- Classes are charged per day of training. Please contact Tumbleweed training (at training@tumbleweed.com) for the current customer site training fees.
- Pricing applies to 1 - 6 students per class. Additional fees will be charged for more than 6 students.
- A half-day of set up is included in the price of training. An additional fee may be required if more than a half day is required for setup.
- Customer is responsible for instructor's travel and expenses.
- Training services will be billed at 20% of full rate unless cancellation is given at least 15 business days in advance of first class day.
- To schedule customer site training please contact Tumbleweed Training at training@tumbleweed.com.
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|
Q: |
How
about customized courses? |
A: |
If your organization is
interested in a customized Tumbleweed product course,
contact training@tumbleweed.com with
your customized course request. |
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|
Q: |
How
do I get to your Redwood City location? |
A: |
Driving Directions to Redwood
City, CA location:
1. Take US-101 North or South, depending on your starting point.
2. Take the Woodside Road/84 West Exit.
3. At the fork in the exit ramp, head towards Seaport Blvd. Woodside
Road will become Seaport Blvd.
4. Turn left on Chesapeake Drive
5. Turn left on Saginaw Drive
6. Address is 700 Saginaw Drive
 |
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|
Q: |
Do you have hotel recommendations for Redwood City? |
A: |
Hotel recommendations for
Redwood City, CA Location:
Hotel |
Address |
Phone |
Distance
(miles) |
|
2834 El Camino Real
Redwood City, CA 94061 |
650-366-2000 |
3.1 |
|
223 Twin Dolphin Drive
Redwood City, CA 94065 |
650-598-9000 |
5.1 |
|
100 El Camino Real
Menlo Park, CA 94025 |
800-368-2468
650-322-1234 |
5.7 |
|
550 Shell Boulevard
Foster City, CA 94404 |
650-377-0600 |
9.1 |
|
1333 Bayshore Highway
Burlingame, CA 94010 |
650-347-1234 |
12.7 |
|
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|
|
How do I get to your New York
City location? |
A: |
Tumbleweed holds its New York trainings at the Technical Advancement training center, which is one block from Penn Station.
Technical Advancement, Inc.
360 7th Avenue
3rd Floor
New York, NY 10001
(212) 631-7496
If arriving at Penn Station, follow exit signs to Seventh Ave ⁄ Madison Square Garden. The facility is located on 30th Street between 7th & 8th Avenues on the South Side. The building sits on 7th Avenue but the entrance is on 30th Street.
By Train
The following trains stop at 34th Street⁄Penn Station:
Long Island Railroad
Amtrak
New Jersey Transit
PATH (33rd Street & 6th Avenue)
The following subway lines stop at 34th Street:
8th Avenue: 
7th Avenue: 
6th⁄7th Avenue: 
Lexington Avenue: 
The following trains stop at 42nd Street:
Metro North Railroad trains stop at Grand Central Station at 42nd Street between Lexington and Vanderbilt Avenues.
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|
Q: |
Do you have hotel recommendations for New York? |
A: |
Hotel recommendations for New York, NY Location:
Hotel |
Address |
Phone |
Distance
(miles) |
|
371 7th Ave
New York City, NY 10001
|
866-246-2203 |
0.4 |
|
481 8th Ave & 34th St
New York City, NY
10001 |
866-800-3088 |
0.5 |
|
215 W 34th St
New York City, NY 10001
|
800-278-7757 |
0.6 |
|
30 East 30th St
New York City, NY 10016
|
800-346-8357 |
0.7 |
|
401 7th Ave & 33rd St
New York City, NY 10001
|
800-223-8585 |
0.7 |
|
234 W 42nd St
New York City, NY 10036
|
800-346-8357 |
1.0 |
|
3 East 40th St
New York City, NY 10016
|
212-447-1500 |
1.0 |
|
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|
|
How do I get to your Berkshire based Training location? |
A: |
Postal Address
Cantley House Hotel, Milton Rd.
Wokingham, Berks
RG40 5QG
See also Local Map here.
|
Q: |
Do you have hotel recommendations for Berkshire? |
A: |
Hotels in the general area:
The training venue has rooms available for booking by attendees, however if you require other accommodation options, please see the table below.
(This is not an exhaustive list and we make no recommendations)
| Hotel |
Address |
Tel |
Fax |
Website |
| Cantley House Hotel |
Milton Road, Wokingham, Berkshire
RG40 5QG |
0118-978-9912 |
0118-977-4294 |
www.cantleyhotel.co.uk |
| The MoatHouse |
Mill Lane, Sindlesham Nr Wokingham, Berkshire, Reading
RG41 5DF |
0118-9499988 |
0118-666530 |
www.moathousehotels.com |
| The Holiday Inn |
Caversham Bridge, Richfield Avenue, Reading
RG1 8BD |
0118-9259988 |
0118-9391665 |
www.sixcontinentshotels.com |
| The Bird in Hand Hotel |
Bath Road, Knowl Hill, Twyford
RG10 9UP |
01628-826622 |
01628-826748 |
www.birdinhand.co.uk |
| The French Horn |
Thames Street, Sonning, Reading, Berkshire
RG8 7AR |
0118-969-2204 |
0118-9442210 |
www.thefrenchhorn.co.uk |
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