Healthcare Communication Solutions for Comprehensive Compliance

Rising costs, stringent regulatory requirements, and increasing exposure to legal liability are prompting healthcare providers and payors to re-examine every aspect of their operations. With administrative overhead and financial transactions accounting for as much as 25% of overall costs, many are focusing on improving efficiency and the bottom line by moving these costly processes online. To make the move safely, they must first address the patient privacy issues associated with using email and the Internet to send and receive sensitive healthcare information.

In the U.S., the Health Insurance Portability and Accountability Act (HIPAA) requires all individually identifiable health care information to be protected to ensure privacy and confidentiality when electronically stored, maintained, or transmitted. The legal liabilities and penalties associated with HIPAA violations are motivating organizations to look for technology and automated healthcare communication solutions that can facilitate comprehensive compliance at the best cost.

Tumbleweed offers a suite of healthcare communication solutions that enable hospitals, pharmacies, MCOs, and other healthcare and health plan providers to enforce corporate and regulatory policies, automatically encrypt and deliver sensitive information, and use the Internet for secure file transfer—ensuring confidentiality of Protected Health Information (PHI) while reducing the cost and complexity of HIPAA compliance.

Tumbleweed Solutions for Healthcare

Tumbleweed MailGate™ — Email Compliance, Network Protection and Secure Messaging

Tumbleweed MailGate products provide network protection, email compliance, and secure messaging services optimized for highly secure healthcare environments. These products install quickly, and significantly reduce the administrative headaches, total cost of ownership (TCO), and the liabilities associated with unprotected and uncontrolled e-mail communication. MailGate products adds these multiple layers of protection to your existing email network—without requiring changes to your enterprise systems, applications, protocols, or end-user procedures. Using MailGate products, healthcare organizations can:

• Identify messages containing PHI using HIPAA-specific lexicons with powerful filtering and policy definition technology.
• Ensure the confidentiality of messages containing PHI using the most appropriate encryption method for recipients.
• Track and document compliance for regulatory and legal risk mitigation.
• Protect healthcare-related data and systems from email-based threats including spam, viruses, phishing, and hackers.

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Tumbleweed SecureTransport™— Secure File Exchange, Process Automation and Services

Tumbleweed SecureTransport is an enterprise-class file-transfer solution that enables healthcare and insurance organizations to use public networks for secure customer services, process automation, and connectivity with other healthcare providers and payors. By deploying a secure infrastructure for transferring Protected Health Information (PHI) over the Internet, these companies can align their HIPAA compliance efforts with internal efficiency and automation initiatives to contain and reduce costs. Using SecureTransport, healthcare and insurance organizations can:

• Easily convert paper-based or proprietary electronic transfers to a secure, standards-based Internet model.
• Employ a broad set of standard file transfer protocols, including FTP, secure FTP, HTTP, HTTPS, and AS2.
• Provide interactive and automated delivery of files and reports to and from customers, partners, and other providers and payors.

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Tumbleweed Validation Authority™— Identity Validation for Regulatory Compliance

Tumbleweed Validation Authority enables healthcare organizations to validate digital certificates in accordance with regulations such as FDA CFR21 Part 11 and the emerging Secure Access for Everyone (SAFE) initiative.

SAFE, a joint effort spearheaded by the biopharmaceutical industry and government regulators, seeks to create a single global standard for protecting electronic clinical research records worldwide.

The identity assurance practices proposed in SAFE rely on a Public Key Infrastructure (PKI) to establish digital signatures that are legally enforceable and regulatory-compliant (e.g. 21CFR Part11). By adopting SAFE, the biopharmaceutical industry will be able to manage liabilities, achieve compliance, and conduct trusted business-to-business and business-to-regulator transactions without the need for multiple identity credentials.

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