Tumbleweed is one of the world leaders in Internet security, with 8 of the top 8 banks relying upon our technology. As a publicly traded company, we have enjoyed 15-25% growth over the last 3 years. We are one of the largest technology companies in Bulgaria, with headquarters in California, USA and offices throughout the world. Tumbleweed is unique in offering the freedom of a startup with the stability of a large, profitable and growing company.

Our Sofia operation center has more than 170 professionals and we offer multiple opportunities. As our company is expanding in different areas we are currently looking for:

Support Engineer (SpE09)

The Role:

This is a highly visible position that serves as a primary Global Support interface between Tumbleweed and the Tumbleweed customer base. It is a key role in defining the customer's impression of Tumbleweed Communications. This position will require impeccable customer service, troubleshooting skills and a strong technical background as the position is responsible for solving technical problems for Tumbleweed customers. It will be required to provide Tumbleweed customers and partners with high quality, courteous, and accurate technical information in a timely and efficient manner. Support Engineer will be performing departmental and support related tasks such as communicating with customers, meeting Initial Response on SLAs and solving the customer's problems. Support Engineer will be available for 24x7 shift rotation or on emergency unscheduled off-hours.

You should meet the following requirements:

• English Language – Excellent English verbal skills. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar;
• Must enjoy being on the phone;
• Excellent customer service skills, both verbal and written;
• Experience with networking and LAN technology;
• Windows NT/Win2K knowledge, MCP, MCSE preferable;
• Linux (UNIX) knowledge;
• Knowledge of S/MIME, LDAP DHCP, firewalls;
• Familiar with SMTP/FTP/HTTP/SSH;
• Excellent teamwork skills, must be assertive and approachable;
• Ability to absorb and articulate new technology in a way that customers can understand;

The following additional skills will be an advantage:

• International exposure is a plus;
• Self-directed - Ability to work independently with little direct supervision is essential;
• Knowledge of e-mail systems such as, Exchange, Lotus Notes and Internet (SMTP);
• Knowledge of SSL certificates;
• Certification such as MCP, MCSE, CCNA, RHCE;

Why Tumbleweed?

This is what you can expect if you join our team:

A competitive remuneration package and real benefits
A future and a potential for growth in an international company
A very friendly and non-conflict working environment with experienced professionals
Training and professional development
Get challenged with important tasks so you can show your full potential and obtain new skills
Playing with some great pieces of hardware and fast internet connection
Working time that can be flexible when needed
Regular company events which are a lot of fun!

How to contact Tumbleweed?

If you are looking for a challenge, please send, in English, your CV and a recent photo to: resumes.bulgaria@tumbleweed.com, (using the reference number in the Subject header)

Only short-listed candidates will be contacted.